We’re a small team and we actually read every message. Whatever it is — sizing doubts, order status, a return, or feedback on the fabrics — write to us and a human will answer.
Customer support
Email: youhuiru2026@hotmail.com
Response time: within 1 business day (Monday–Friday)
Languages: English
Before you write — quick answers
- Where is my order? Your shipping confirmation email contains a tracking link. Orders leave our warehouse within 1–2 business days of being placed.
- Wrong size? See our Size Guide, or start a return within 30 days — details on the Returns & Refunds page.
- Payment questions? All payments are processed by Stripe or PayPal. We never see or store your card details.
Include this and we’ll be fast
- Your order number (in your confirmation email, e.g. #1234)
- The email address you ordered with
- For returns: which item(s) and the reason (wrong size / not as expected / fault — a photo helps for faults)
Business & legal
Shotboxes (shot-boxes.com) is operated by Yangjiang Youhuiru Trading Co., Ltd.
Registered address: [Registered Address — to be confirmed]
For legal, privacy or partnership matters, use the same address: youhuiru2026@hotmail.com with “Legal” in the subject line.