Last updated: July 2026. This page explains exactly how Shotboxes orders are dispatched, what shipping costs, and what to do if something goes wrong in transit.
Dispatch
Every order ships from our own stock. Orders are picked, packed and handed to the carrier within 1–2 business days of payment confirmation (Monday–Friday, excluding public holidays). You’ll receive a confirmation email at purchase and a second email with your tracking link the moment your parcel is scanned by the carrier.
Rates & delivery times
| Service | Cost | Transit time |
|---|---|---|
| Free Shipping — every order, worldwide | $0.00 | 5–10 business days |
Shipping is free on every order — no minimum spend, worldwide. Transit times are measured from dispatch, not from order placement, and are carrier estimates — the large majority of orders arrive within them, but they are not a guarantee. Every parcel includes end-to-end tracking.
Where we ship
Worldwide. If your country turns out to be unserviceable after you order, we’ll contact you and refund in full immediately.
Customs, duties & taxes
International shipments may be subject to import duties, taxes or handling fees levied by the destination country. These charges are the recipient’s responsibility and are not collected by us at checkout. Most orders under common de-minimis thresholds arrive without any extra charge. If a parcel is returned to us because duties were refused, we refund the items in full once they reach us.
Address changes
Caught a typo? Email youhuiru2026@hotmail.com immediately with your order number. We can correct addresses any time before dispatch. After dispatch we’ll try to redirect with the carrier, but it can’t be guaranteed.
Late, lost or damaged parcels
- Tracking stalled? International tracking can pause for a few days at customs handover — that’s normal. If nothing updates for 7+ days, contact us.
- Marked delivered but missing? Check with neighbours and your local depot first, then email us within 7 days and we’ll open a carrier investigation.
- Confirmed lost in transit: free replacement or full refund — your choice.
- Arrived damaged: photo of the parcel and item to youhuiru2026@hotmail.com within 7 days of delivery; we replace or refund in full, including shipping.
Shipping questions not covered here: youhuiru2026@hotmail.com — we answer within one business day.